General Terms and Conditions

GENERAL TERMS AND CONDITIONS 

for E-shop: www.kkart.sk

INTRODUCTORY PROVISIONS

General Terms and Conditions (hereinafter referred to as “GTC”) apply to purchases at the online store www.kkart.sk (hereinafter referred to as “E-shop”). The GTC regulate the rights and obligations of the Seller K-Kart, sro (hereinafter referred to as “Seller”) and the Buyer (hereinafter referred to as “Buyer”) when purchasing goods offered by the Seller via the electronic store on the website www.kkart.sk and are an integral part of the purchase contract concluded between the Buyer and the Seller remotely via the E-shop (hereinafter referred to as “Purchase Contract”).

All relations between the Buyer and the Seller that are not regulated by these GTC are governed by the relevant provisions of Act No. 513/1991 Coll. Commercial Code, as amended. If the Buyer is a consumer, relations not regulated by these GTC are governed by the relevant provisions of Act No. 40/1964 Coll. Civil Code, as amended, Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts.

The Seller, pursuant to Article 13(2)(e) of Regulation (EU) No. 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation) and Act of the Slovak Republic No. 18/2018 Coll. on the protection of personal data and amending and supplementing certain acts (hereinafter referred to as: “PDPA”), informs the Buyer that his personal data are necessary to conclude a contract with him and if he does not provide personal data (name, surname, delivery address, etc.), then he cannot conclude a contract with him.

Definition of terms:

An electronic order is a sent electronic form processed by the E-shop system, containing information about the Buyer, a list of ordered goods from the E-shop offer and the total price of these goods.

Buyer (Customer) is a natural person or legal entity who orders goods electronically through the E-shop.

A consumer is a natural person (hereinafter referred to as “FO”) who, when concluding and performing a consumer contract, does not act within the scope of his commercial activity or other entrepreneurial activity (Section 52(4) of Act No. 40/1964 Coll. Civil Code).

A business entity that, when concluding and performing a consumer contract, does not act within the scope of its business activity, employment or profession (Section 2(a) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts).

Goods are all products listed in the E-shop offer.

Purchase contract

The Seller shall be obliged to deliver the object of purchase to the Buyer, and the Buyer shall be obliged to take over the object of purchase and pay the Seller the agreed price for it.

Supervisory authority:

Slovak Trade Inspection (SOI)
SOI Inspectorate for the Bratislava Region Prievozská 32, PO Box 5, 820 07 Bratislava 27

Seller’s contact details for Buyers:

Seller – operator of the online store (e-shop) www.kkart.sk

K-Kart, sro registered in the Commercial Register of the District Court, Entry number: 606/S

Fiľakovská 41/4921, Lučenec, 984 01

ID number 31568564

VAT number 2020464732

VAT ID: DPH SK2020464732, according to §4, registration since 1.1.1993

Tel.: +421 47 433 00 83
Email: kkart@kkart.sk

Hereinafter referred to as (Seller)

By sending the order, the Buyer confirms that he/she agrees to the GTC and these will apply to all relationships between the Seller and the Buyer when ordering goods and any complaints about the goods.

PRICE OF GOODS

All product prices in the E-shop are always listed next to the selected goods, including 23% VAT. The Seller adds the shipping price to the price of the goods according to the value of the goods and the selected delivery method. Both the Seller and the Buyer are bound by the price listed in the E-shop at the time of purchase.

The Seller reserves the right to change the purchase price in justified cases, however, the Seller is obliged to notify the Buyer of this change in the purchase price and at the same time as fulfilling the order at the new purchase price, the Buyer must express acceptance of this purchase price. Otherwise, the Buyer has the right to withdraw from the Purchase Agreement without any cancellation fee.

ORDERING GOODS

The order is created based on the confirmation of the goods placed in the cart in the E-shop. For the correct processing of the order, it is necessary to fill in the required data and choose the shipping and payment option. By sending the order, the Buyer confirms that he has familiarized himself with the Seller’s business and complaint terms and conditions.

By sending an order, the Buyer agrees to the price of the ordered products and services and the order becomes binding for the Buyer. Confirmation of the order by the Seller creates a purchase contract, which can be changed, canceled or supplemented only on the basis of mutual agreement between the Buyer and the Seller. The Seller confirms the acceptance of the order by sending a confirmation e-mail, while the accepted order is considered a draft Purchase Contract and is binding.

The seller reserves the right to cancel an order for goods if he is unable to deliver them due to them being sold out.

Cancel order

The Buyer has the right to cancel an order free of charge that has not yet been processed and shipped by the Seller. In such a case, please contact the Seller as soon as possible at: kkart@kkart.sk

When canceling an order, the order number must be provided. If the Buyer has already paid part or all of the purchase price, this amount will be refunded without undue delay, but no later than within 14 days.

It is not possible to cancel an order that has already been shipped.

The Seller reserves the right to cancel the Buyer’s order for goods if it is unable to deliver them due to their being sold out. The Buyer will be informed of the cancellation of the order immediately by phone or e-mail. If the Buyer has already paid part or all of the purchase price, this amount will be refunded to him without undue delay, but no later than within 14 days.

PAYMENT TERMS

You can pay for goods ordered in the e-shop in the following ways:

1. Online card payment via secure payment terminal
2. Payment by transfer to our account
3. Cash upon receipt of goods at the headquarters of K-Kart sro

DELIVERY TERMS

The goods are delivered in the following ways:
1. via GLS courier service or in selected cases by post; 2. in person by agreement – personal collection at the K-Kart s ro office, Fiľakovská cesta 41, Lučenec, 984 01

Orders are processed as soon as possible, delivery time is 3-14 business days. After the order is dispatched, the buyer is informed by e-mail within 24 hours of dispatch. The seller reserves the right to extend the delivery time in case of unforeseen circumstances. The buyer will be informed immediately by e-mail within 24 hours of the extension of the delivery time. The seller is not responsible for delayed delivery of goods caused by the post office/delivery service or damage to goods caused by the post office/delivery service.

If the goods or the notification of storage at the selected delivery location are not delivered within 7 days after the Seller sends an e-mail about the shipment, the Buyer contacts the Seller at kkart@kkart.sk The Seller sends the goods well packaged and secured. The Buyer is obliged to check the shipment upon receipt, if possible, to verify the completeness and integrity of the shipment. Do not accept visibly damaged goods (damaged package packaging, etc.)! The Buyer is obliged to immediately complain about any discrepancies or errors. Later complaints about the damage to the shipment or the quantity of goods will not be accepted by the Seller.

After the full amount is credited to the Seller’s account, including the selected shipping cost, the goods will be shipped to the Buyer within 7-10 business days if the goods are in stock.

Shipping within the Slovak Republic is based on the size and weight of the goods – see the terms and conditions for SHIPPING AND PAYMENT .

TRANSFER OF OWNERSHIP

Ownership is transferred from the Seller to the Buyer only upon payment of the purchase price.

Warranty period

For some sold goods, a statutory warranty period of 24 months, ROTAX 6 months, which begins on the day the goods are received by the Buyer. A tax document (invoice) is attached to each order, which also serves as a warranty certificate. In the event of a missing tax document, the Buyer shall inform the Seller without undue delay by e-mail to: kkart@kkart.sk

There is no warranty period for some types of goods, as in our E-shop we also sell goods and products intended for professional racing and racing purposes, and these goods / products are immediately exposed to excessive load and wear after the first use.
In this case, these are mainly karts, engines, their spare parts, tires, kart and engine parts and other related accessories. The manufacturer does not provide any warranties for these types of goods.

The Seller guarantees the Buyer for:

1. compliance with the price that was valid at the time the order was sent by the buyer;
2. delivery of the goods so that they are not damaged; 3. delivery of the goods in the quantity and assortment specified in the order

The seller is not responsible for:

1. delayed delivery of goods caused by the delivery person (post, courier company);
2. delayed delivery of goods caused by an incorrectly provided recipient address; 3. damage caused by the delivery person (post, courier company).

CONSUMER CONTRACTS AND INFORMATION ON THE CONSUMER’S RIGHT TO WITHDRAW / NOT WITHDRAW FROM THE PURCHASE CONTRACT

Withdrawal from the contract by a buyer who is a consumer
With effect from June 19, 2026, the amendment to the Consumer Protection Act (Section 20a of Act No. 108/2024 Coll. as amended by Act No. 311/2025 Coll.) imposes an obligation to enable the buyer to exercise the right to withdraw from the contract electronically, via the online function available on this website under the link Withdraw from the contract here .

Pursuant to the provisions of Section 7 of the Act on Consumer Protection in the Sale of Goods or Provision of Services Based on a Distance Contract or a Contract Concluded Outside the Seller’s Business Premises and on Amendments to Certain Acts (Act No. 108/2024 Coll.), the buyer has the right to withdraw from the contract thus concluded without giving a reason within 14 calendar days from the date of receipt of the goods or from the conclusion of the contract for the provision of services, while it is necessary that a letter of withdrawal from the contract is sent to the seller within the specified period. The buyer has this right even if the goods ordered via the Internet were collected in person at the seller’s point of sale.

Instructions on exercising the consumer’s right to withdraw from the purchase contract, together with the withdrawal form, are available for inspection. HERE :

Send the withdrawal (form) and the goods to the address:
www.kkart.sk
K-Kart sro
Fiľakovská 41

98401 Lucenec

The consumer buyer may return the goods no later than 14 days from the date of withdrawal from the contract, complete, with complete documentation, undamaged, clean, including the original packaging, in the condition and value in which the goods were received. In the event of withdrawal from the contract within 14 days by the buyer who is a consumer, the consumer must send the withdrawal from the contract to the e-mail address kkart@kkart.sk or notify the consumer by phone at +421 905 959 842

In the event that the returned goods are incomplete or damaged, the seller may request from the buyer an amount corresponding to the reduction in the value of the goods (in accordance with Section 22(4) of Act No. 108/2024 Coll. on Consumer Protection and on amendments and supplements to certain acts).

The money for the returned goods will be returned to the purchasing consumer no later than 14 days from the delivery of the returned goods to the E-shop address together with a notice of withdrawal from the purchase contract.

Except in cases where withdrawal from the contract is expressly agreed, the consumer may not withdraw from contracts:
a) for the provision of a service, if its provision began with the express consent of the consumer and the consumer declared that he was duly informed that by expressing this consent he loses the right to withdraw from the contract after the service has been fully provided, and if the service has been fully provided,

b) the sale of goods or the provision of services, the price of which depends on price movements on the financial market, which the seller cannot influence and which may occur during the withdrawal period,

c) the sale of goods enclosed in protective packaging which is not suitable for return for health protection or hygiene reasons and whose protective packaging was broken after delivery,

d) the sale of goods which, due to their nature, may be inseparably mixed with other goods after delivery,

e) carrying out urgent repairs or maintenance which the consumer has expressly requested from the seller; this does not apply to service contracts and contracts the subject of which is the sale of goods other than spare parts necessary for carrying out repairs or maintenance, if they were concluded during the seller’s visit to the consumer and the consumer did not order these services or goods in advance,

f) the provision of accommodation services for purposes other than accommodation, transport of goods, car rental, provision of catering services or provision of services related to leisure activities and under which the seller undertakes to provide these services at the agreed time or within the agreed period,

g) if the subject of the purchase contract is a gift voucher that has been removed by the consumer from its protective packaging (i.e., from an envelope), then in such a case the secret code is disclosed, which is thereby rendered worthless and consumed.

The buyer as a consumer cannot withdraw from the contract, according to Section 7 of the Act, point 6, letter c), the subject of which is:

Sale of goods made to the specific requirements of the consumer, made-to-measure goods or goods intended specifically for one consumer

or

Sale of goods subject to rapid deterioration or spoilage

Selected types of goods that are sold on the website www.kkart.sk include goods that are not intended for regular use, they are goods specially manufactured to order or tailor-made and according to the personal needs of the consumer.

The goods are intended for professional use and racing / racing purposes of karting, where they are exposed to high stress and excessive wear. For this reason, the goods are not covered by a manufacturer’s warranty. The goods are not intended for normal use.
Withdrawal from the Purchase Contract is not possible pursuant to Section 19, paragraph 1, letter c) of Act No. 108/2024 Coll. , d) of Act No. 108/2024 Coll. .

PRODUCT COMPLAINT

It is only possible to complain about goods that were purchased from the Seller via the website kkart@kkart.sk and which are the property of the buyer.

The buyer is obliged to file a complaint with the seller immediately after discovering a defect in the goods by informing them by e-mail: kkart@kkart.sk Otherwise, the buyer loses the right to free removal of the defect in the goods.

Claims for defects in goods expire:

1. if these were caused by mechanical damage to the product by the Buyer;
2. if these were caused by improper handling of the product in a manner other than that intended by the manufacturer; 3. failure to notify of obvious defects upon receipt of the goods; 4. if these were caused by the use of the goods in conditions that do not correspond to the intended environment of the goods in terms of humidity, chemical and mechanical influences; 5. if these were caused by neglect of care and maintenance of the goods; 6. if these were caused by the use of the goods in conflict with its purpose, general principles or other violation of the warranty conditions.

The warranty does not apply to normal wear and tear of the goods (or parts thereof) caused by use and washing of the goods, which naturally changes the appearance of the product.

The buyer is obliged to send the claimed goods together with proof of payment for the goods and a brief statement of the reason for the claim to the seller’s address.

the claimed goods on delivery , such goods will not be accepted.

The complaint procedure begins on the day when all of the following conditions are cumulatively met:

1. delivery of the notification of the claim and the proof of payment for the goods to the Seller;
2. delivery of the claimed goods from the Buyer to the Seller.

The Seller is obliged to inform the Buyer about the legitimacy of the complaint and the progress of its settlement within 7 working days from the receipt of the complaint (the day of receipt of the claimed goods). In the event of a legitimate complaint, the Seller undertakes to settle the complaint within 30 days from its receipt. The claimed goods will be exchanged for the Buyer for the same goods, or for another one of the Buyer’s choosing up to the value of the claimed goods, or the Buyer will be refunded the money to his account, including shipping fees.

Rights and obligations of the contracting parties

The Seller and the Buyer are considered to be the contracting parties.

The buyer is obliged to:

1. receive the ordered goods;
2. pay the agreed price for the goods to the Seller; 3. check the integrity of the packaging or the goods themselves when receiving them.

The seller is obliged to:

1. deliver the goods to the Buyer in the required quality, quantity and at the agreed price;
2. together with the goods or additionally send the Buyer all documents related to the goods, such as the invoice for the goods, instructions for use.

Personal data protection

The Buyer declares that he provides his personal data voluntarily for the correct completion of the order and the conclusion of the purchase contract. The Seller, in the position of the Operator, declares that he will not provide the Buyer’s personal data to a third party, except for the transport company for the delivery of goods or services, and also except for cases arising from these general terms and conditions.

The Seller, in the position of the Operator, declares that it processes the provided personal data exclusively in accordance with Act 18/2018 Coll. on the Protection of Personal Data, as amended.

The buyer has the right to request the seller to delete his personal data from the database at any time, free of charge, by email to kkart@kkart.sk

OTHER IMPORTANT INFORMATION

The seller is a VAT payer.

The goods are sold based on the sample (photo) shown on the website.

The Seller’s e-shop. The photographs (images) associated with individual goods are illustrative. Differences between the photographs and the delivered goods are not grounds for the Buyer to withdraw from the contract, as long as the Seller delivers the ordered goods to the Buyer.

By placing an order on the E-shop website, the Buyer agrees to assume all responsibility for all products purchased by him, not to use or offer them for purposes other than those for which they are intended, and to comply with all applicable laws.

By placing an order, the buyer confirms that he agrees to these general terms and conditions and will comply with them.

Registration is not a requirement for purchase.

FINAL PROVISIONS

The Seller reserves the right to amend and supplement these GTC without prior notice to the Buyer. In the event of a change to the GTC, the entire purchase process is governed by the GTC that were valid at the time the order was sent by the Buyer.
These GTC are valid and effective as of 8.7.2026

Claim form (PDF)
Send the completed form together with the returned goods.